Last updated: August 11, 2026
MLOONG DIGITAL LIMITED, through the MLOONG BLD store, provides the following limited warranty to the original purchaser of an eligible new MLOONG BLD prebuilt desktop computer purchased directly from our online store and delivered within the contiguous United States.
Warranty Term
Eligible prebuilt desktop systems include one year of hardware-parts coverage and one year of repair-labor coverage. The warranty begins on the carrier-recorded delivery date and ends one year later. It is limited to the original purchaser and is not transferable, except where applicable law requires otherwise.
Monitors, standalone accessories, third-party peripherals, software, promotional products, and consumables are not covered by this system warranty. Their coverage is described in Section 4, on the applicable product page, or in the original manufacturer’s warranty.
What Is Covered
During the warranty term, we warrant that the original hardware components installed in the covered system will be free from defects in materials and workmanship under normal consumer use. For a verified covered defect, we will, at our option and without charge for covered parts or labor:
- repair the affected component or system;
- replace the affected component with a new or tested service part of comparable or better functional performance; or
- replace the system with the same or a reasonably equivalent system if repair is not commercially reasonable.
If an exact component is unavailable or discontinued, brand, color, appearance, connector placement, or minor specification details may differ, but the replacement will provide reasonably comparable or better functional performance and compatibility.
Technical Support and Diagnosis
Warranty service begins by contacting info@mloongbld.com with the order number, system serial number, description of the issue, troubleshooting already performed, and requested photographs or video. We may require reasonable remote troubleshooting, diagnostic logs, BIOS or software updates, cable checks, or isolation of third-party devices before authorizing an RMA.
Do not ship a system or component until we issue written authorization and an RMA number. Unauthorized returns may be refused or returned at the sender’s expense.
Warranty Shipping
For a claimed hardware problem reported during the first 30 calendar days after delivery, we will provide a prepaid standard-ground return label after reasonable troubleshooting is completed and we approve a depot-return RMA. If inspection confirms a covered claim, we also pay standard-ground shipping back to the customer within the contiguous United States. If inspection establishes that the condition is not covered, the customer is responsible for return shipping and any optional non-covered service approved by the customer.
Beginning on day 31 and through the end of the one-year warranty, the customer is responsible for properly packaging, insuring, and paying to ship the system or component to the authorized return facility. For a confirmed covered repair, we pay standard-ground shipping back to the customer within the contiguous United States.
Expedited, same-day, special-handling, packing-service, freight, or customer-selected shipping charges are not covered unless we approve them in writing before shipment. We do not reimburse labels or services purchased without our prior written approval.
Customer-Replaceable Parts and Advance Replacement
When reasonable and safe, we may offer to ship a customer-replaceable component instead of requiring return of the entire system. Follow all instructions and return the defective component by the stated deadline.
If advance replacement is offered, we may require a valid payment card authorization or deposit equal to the replacement part’s value. The authorization or deposit will be released after the correct defective part is received on time and passes serial-number and condition verification. We may charge for an unreturned, late, substituted, or customer-damaged component.
Replacement and Repair Coverage
A repaired system or replacement part remains covered for the longer of (a) the remainder of the original one-year warranty or (b) 90 days after the repaired system or replacement part is delivered. Warranty service does not restart or extend the original warranty for unrelated components.
What Is Not Covered
This limited warranty does not cover:
- software, operating systems, drivers, malware, game performance caused by software, network service, account access, or data recovery;
- loss, disclosure, corruption, or restoration of data, programs, settings, passwords, or license keys;
- cosmetic wear, scratches, discoloration, fan dust, normal noise within specification, consumables, batteries, thermal compounds, or routine maintenance;
- accident, drop, impact, liquid, fire, smoke, infestation, contamination, misuse, abuse, neglect, improper storage, improper ventilation, or operation outside published requirements;
- electrical surge, improper voltage, faulty outlet, unsupported power converter, lightning, flood, weather, or other external event;
- damage caused by improper installation, removal, overclocking, undervolting, custom firmware, unsupported BIOS changes, mining, modification, or repair by an unauthorized person;
- a third-party part, peripheral, cable, software, or accessory, or damage directly caused by it;
- shipping damage occurring during a customer-arranged shipment because of inadequate packaging or failure to follow our instructions;
- altered, removed, mismatched, or unreadable serial numbers, or a component that is not the component originally supplied;
- commercial data-center, rental, resale, or other use materially inconsistent with the product’s intended consumer purpose, unless expressly approved in writing; or
- a product not fully paid for or purchased from an unauthorized seller.
Upgrades and Opening the System
Opening the case or installing compatible memory, storage, or another third-party component does not by itself void the entire warranty. However, we do not warrant the third-party component, compatibility of an unsupported configuration, or damage directly caused by installation, removal, modification, or use of that component. We may require you to remove third-party hardware and restore the original factory configuration before diagnosis or depot service.
No-Fault-Found and Non-Covered Service
If testing finds no hardware defect or determines that the issue is excluded, we will provide the result and available options. The customer is responsible for return shipping and any optional non-covered parts or services. We will obtain approval before performing chargeable repair work. If the customer declines, the product will be returned after applicable shipping charges are paid.
Packaging and Data
Keep the original computer carton, external foam, internal GPU protection, and accessory packaging for the full warranty period. Before service, back up all data; remove passwords, confidential information, removable media, and third-party components; and follow the RMA packing instructions. Service may require resetting, reformatting, or replacing a storage device, and returned storage devices may not be recoverable.
How to Obtain Warranty Service
- Email info@mloongbld.com before the warranty expires.
- Provide the order number, serial number, delivery address, detailed symptoms, and requested evidence.
- Complete reasonable troubleshooting and receive an RMA number and written shipping instructions.
- Ship only the items listed in the RMA, using the required recipient name and approved packaging.
Warranty returns authorized for depot service use the following facility. The recipient line is mandatory:
Seller:
MLOONG DIGITAL LIMITED
Store:
MLOONG BLD
Customer support:
info@mloongbld.com
Authorized returns:
NIM660 Return
1800 Ogletown Rd, STE B
Newark, DE 19711
United States
No walk-in service is available at this address.
Legal Rights
This is a limited warranty. To the maximum extent permitted by law, implied warranties are limited to the duration of this written warranty. Some states do not allow limitations on implied warranties, so this limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in this warranty excludes or limits a right or remedy that cannot lawfully be excluded or limited.