Privacy policy

Effective date: August 11, 2026

This Privacy Policy describes how MLOONG DIGITAL LIMITED, operating the MLOONG BLD store, collects, uses, discloses, and protects personal information when you visit our website, purchase products, request support, communicate with us, or otherwise use our services (collectively, the "Services").

Personal Information We Collect

Depending on how you interact with us, we may collect:

• Identifiers and contact information, such as name, email address, telephone number, billing address, shipping address, account identifier, and IP address;
• Order and commercial information, such as products viewed or purchased, order history, returns, refunds, warranty claims, support records, promotions, and preferences;
• Payment and transaction information. Payment card details are generally processed by Shopify, payment processors, financing providers, or other payment services, and we ordinarily do not retain complete payment card numbers;
• Device, internet, and usage information, such as browser, device type, operating system, cookie identifiers, pages viewed, referral URLs, interaction events, approximate location derived from IP address, and advertising or analytics information;
• Customer-service and warranty information, including messages, call or chat records where applicable, photographs, videos, diagnostic logs, serial numbers, and repair history;
• Fraud-prevention and verification information supplied by you or generated by service providers; and
• Content you choose to submit, such as reviews, survey responses, or social-media interactions.

Sources of Personal Information

We collect information directly from you; automatically through cookies and similar technologies; from Shopify and our service providers; from payment, fraud-prevention, shipping, analytics, advertising, and support partners; and from publicly available or lawfully obtained sources.

How We Use Personal Information

• provide, process, fulfill, ship, and track orders;
• authenticate customers, process payments, detect fraud, and protect the Services;
• provide returns, refunds, warranty service, technical support, and customer communications;
• operate, maintain, personalize, measure, and improve our store, products, and Services;
• send transactional messages and, with required consent, marketing communications;
• measure advertising and understand campaign performance;
• comply with tax, accounting, consumer-protection, sanctions, legal-process, and recordkeeping obligations; and
• establish, exercise, or defend legal claims and enforce our policies.

How We Disclose Personal Information

We may disclose personal information to service providers and contractors that help us operate the Services, including Shopify, payment and financing providers, fraud-prevention providers, warehouses, carriers, returns processors, technical-support and repair providers, cloud hosting providers, email and communications platforms, analytics providers, advertising partners, professional advisers, and government authorities when legally required.

We may also disclose information in connection with a financing, merger, acquisition, reorganization, sale of assets, bankruptcy, or similar business transaction, subject to applicable law. We do not sell personal information for money. Some analytics or advertising disclosures may be considered a “sale,” “sharing,” or targeted advertising under certain U.S. state privacy laws.

Cookies and Similar Technologies

We and our partners may use cookies, pixels, tags, local storage, and similar technologies to keep the site functioning, remember preferences, maintain carts and sessions, measure performance, prevent fraud, understand usage, and support advertising. You can manage available choices through the cookie or privacy settings displayed on our site and through your browser settings. Blocking necessary technologies may prevent parts of the Services from working.

Where required, we treat a recognized opt-out preference signal, such as Global Privacy Control, as a request to opt out of sale or sharing for the browser and device from which the signal is sent.

Marketing Communications

You may unsubscribe from promotional email by using the unsubscribe link in the message. Transactional messages about orders, security, returns, warranty service, or policy changes are not promotional and may continue as necessary to provide the Services.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, warranty and support, fraud prevention, legal compliance, tax and accounting records, dispute resolution, and enforcement. Retention periods vary based on the type of information, our relationship with you, legal requirements, and operational need.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No transmission or storage system is completely secure, and we cannot guarantee absolute security. Protect your account credentials and contact us if you suspect unauthorized activity.

Your Privacy Rights

Depending on your state of residence and subject to legal exceptions, you may have rights to request access to, correction of, or deletion of personal information; obtain a portable copy; opt out of sale, sharing, or targeted advertising; limit certain uses of sensitive personal information; and receive equal service without unlawful discrimination for exercising privacy rights.

Submit a request to info@mloongbld.com with the subject “Privacy Request.” Describe the right you wish to exercise and provide sufficient information for us to locate and verify the relevant records. We will use personal information provided with the request only to verify identity and respond. An authorized agent may submit a request where permitted, subject to verification of authority.

If we deny a request and your state provides an appeal right, email info@mloongbld.com with the subject “Privacy Appeal” and explain the basis for your appeal.

California Privacy Notice

For California residents and to the extent the California Consumer Privacy Act, as amended, applies to us, the categories collected during the preceding 12 months may include identifiers, customer-record information, commercial information, internet or other electronic-network activity, approximate geolocation, inferences, and account-login or payment information treated as sensitive personal information. We use and disclose these categories for the business and commercial purposes described above and to the categories of recipients described above.

We do not knowingly sell or share the personal information of consumers under 16 years of age. California residents may exercise applicable rights to know, correct, delete, obtain a copy, opt out of sale or sharing, limit use of sensitive personal information where required, and be free from unlawful discrimination. Requests may be submitted through the privacy choices available on the site or by emailing info@mloongbld.com.

Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and take appropriate action.

International Processing

Although our store serves the contiguous United States, we and our service providers may process information in other states or countries. Those locations may have different data-protection laws. Where required, we use appropriate measures for cross-border processing.

Third-Party Services

Our Services may link to or integrate with third-party services. Their privacy practices are governed by their own notices. We are not responsible for third-party privacy or security practices.

Changes to This Policy

We may update this Privacy Policy to reflect changes in law, technology, vendors, or business practices. We will post the revised policy with a new effective date and provide additional notice where required.

Privacy Contact

Email: info@mloongbld.com
Controller/business: MLOONG DIGITAL LIMITED
Store: MLOONG BLD