Refund policy

Last updated: August 11, 2026

This policy applies only to products purchased directly from the MLOONG BLD online store. Products bought from another retailer must be returned through that retailer, subject to its policies.

30-Day Return Window

You may request an eligible return within 30 calendar days after the carrier-recorded delivery date. Contact info@mloongbld.com before shipping anything. We will review the request and, if eligible, issue return instructions and a Return Merchandise Authorization (RMA) number.

After an RMA is issued, the return must be tendered to the carrier within seven calendar days unless we approve a different period in writing. An RMA does not guarantee a refund; the product remains subject to inspection and the conditions below.

Required Return Condition

An eligible return must include the complete product in a clean, safe, and undamaged condition, together with:

• the original product and shipping packaging, including internal protective foam;
• all power cords, cables, adapters, antennas, manuals, accessories, recovery media, and documentation;
• all promotional items, bundled products, and gifts included with the purchase;
• the original factory-installed hardware configuration; and
• the RMA number clearly shown on the outside shipping label or as otherwise instructed.

Remove passwords, personal files, removable media, and any hardware that was not included in the original order. Back up all data before returning a computer. We are not responsible for data, software, credentials, or third-party hardware left in or on a returned product.

Non-Defective Returns

For a return based on preference, compatibility, changed mind, buyer’s remorse, or another reason not caused by a verified product defect or our error:

• the customer is responsible for all return shipping, insurance, and packaging costs;
• original shipping and expedited-service charges, if any, are non-refundable;
• if the order received free or discounted outbound shipping, we may deduct our actual outbound shipping cost from the refund;
• an opened, set up, activated, installed, or used product is subject to a 10% restocking fee based on the product purchase price, before tax; and
• an unopened and unused product returned with complete original packaging is not subject to the 10% restocking fee, but shipping deductions still apply.

The restocking fee compensates for inspection, testing, data sanitization, repackaging, and loss of resale value. It will not be charged to a return confirmed to result from a covered hardware defect, transit damage, an incorrect item, or another error caused by MLOONG BLD.

Defective, Damaged, or Incorrect Products

If a product arrives damaged, is materially different from the order, or appears to have a hardware defect, contact us promptly and follow our troubleshooting and documentation requests. We may attempt remote troubleshooting before authorizing a return.

For a condition we confirm is covered and reported within the 30-day return window, we will, at our option and subject to applicable law, repair the product, replace it with the same or a reasonably equivalent product, or accept it for refund. We will provide a prepaid standard-ground return label, waive the restocking fee, and cover standard outbound shipping for the approved remedy.

If testing does not reproduce the reported defect, or establishes that the issue resulted from software, network service, third-party hardware, improper installation, accidental damage, misuse, unsupported modification, or another excluded cause, the return may be treated as non-defective. We will provide the inspection result and disclose any applicable shipping or restocking charge before sending the product back or completing a refund.

Exchanges

Direct exchanges are offered only when approved by us. Depending on inventory and the circumstances, we may process a replacement or ask you to return the original product for a refund and place a new order. Price differences, taxes, promotions, financing terms, and availability applicable to a new order may differ.

Non-Returnable Items

The following are not eligible for a non-defective return unless required by applicable law:

• software, digital downloads, license keys, game codes, or promotional codes that have been opened, delivered, activated, or redeemed;
• gift cards;
• products clearly identified as final sale;
• customized, engraved, painted, or specially ordered products after customization or procurement has begun;
• consumables or hygiene-sensitive items that have been opened or used;
• products with removed, altered, or unreadable serial numbers; and
• products damaged by the customer, contaminated, infested, unsanitary, or unsafe to handle.

Missing Items, Damage, and Diminished Value

We may reduce a refund by the reasonable replacement cost of missing components, accessories, promotional items, packaging, or documentation, and by the reasonable cost of customer-caused damage beyond normal inspection. We will not charge both a restocking fee and a separate diminished-value charge for the same loss. Materially incomplete, unsafe, fraudulently altered, or severely damaged returns may be refused where permitted by law.

Return Shipping Instructions

Do not return a product without an RMA. Unauthorized shipments may be refused or returned at the sender’s expense. Unless we issue a prepaid label, use a tracked and insured service. The customer bears the risk of loss or damage during a customer-arranged return until the return is delivered to and accepted by our return facility.

Every authorized return must use the following recipient name exactly:

Seller:
MLOONG DIGITAL LIMITED

Store:
MLOONG BLD

Customer support:
info@mloongbld.com

Authorized returns:
NIM660 Return
1800 Ogletown Rd, STE B
Newark, DE 19711
United States

The recipient line “NIM660 Return” is mandatory. Do not substitute MLOONG BLD, MLOONG DIGITAL LIMITED, an individual’s name, or any other recipient. The address is an authorized returns-processing facility only and is not a retail store, customer-service location, or walk-in return location.

Refund Timing and Method

After an authorized return is delivered, we will inspect and test it. If approved, we normally initiate the refund within 5–10 business days. The refund will be sent to the original payment method. Your bank, card issuer, financing provider, or payment service may require additional time to post the credit.

Refunds include applicable product sales tax but exclude non-refundable fees and authorized deductions described in this policy. Promotional items not returned may be deducted at the stated retail value or the value disclosed with the promotion.

Order Cancellation

To request cancellation, email info@mloongbld.com immediately with the order number. An order may be canceled without a cancellation fee only before it enters packing or is released for shipment. We cannot guarantee cancellation after an order is placed.

Once an order has been packed, tendered to the carrier, or assigned a tracking number for pickup, it must be handled as a return. Customer-caused carrier recall, reroute, return-to-sender, and related shipping fees may be deducted from the refund. Customized or specially ordered products may be subject to the non-refundable actual costs disclosed above.

Chargebacks and Return Abuse

Contact us first so we can address an order or product issue. We may deny or limit returns involving altered serial numbers, substituted components, empty-box claims, materially inconsistent shipment weights, repeated abusive returns, fraud, or other evidence that the returned item is not the product sold. Nothing in this section limits rights that cannot be waived under applicable law.