Shipping policy
Last updated: August 11, 2026
This Shipping Policy applies to purchases made from the MLOONG BLD online store operated by MLOONG DIGITAL LIMITED ("MLOONG BLD," "we," "us," or "our").
Shipping Area
We currently ship only to valid residential or commercial street addresses in the contiguous 48 United States and the District of Columbia. We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, P.O. boxes, private mailboxes, freight forwarders, package-reshipping services, or addresses outside the United States.
Orders placed with an unsupported address may be canceled and refunded to the original payment method. We may also request additional address or identity verification before accepting an order.
Order Processing
In-stock orders are normally reviewed and processed within 1–2 business days after payment authorization. Business days are Monday through Friday, excluding U.S. federal holidays and days on which our warehouse or carrier is closed.
Processing time is separate from carrier transit time. Orders may require additional processing for payment verification, fraud prevention, address verification, inventory reconciliation, unusually large orders, or other reasonable security checks. If we need information from you, processing may pause until you respond.
Estimated Transit Time
After the carrier accepts the shipment, standard transit is normally estimated at 3–5 business days. Delivery estimates are not guaranteed delivery dates and may be affected by weather, carrier capacity, peak seasons, service interruptions, remote delivery areas, or events outside our reasonable control.
If we cannot ship within a time we expressly promised, or within the period required by applicable law, we will provide an appropriate delay notice and, where required, allow you to consent to the delay or cancel the unshipped order for a refund.
Signature Required
Every order is shipped using a signature-required service. A recipient or another person authorized to accept deliveries at the shipping address must be available to sign. The signature requirement cannot be waived through MLOONG BLD.
If no one is available, the carrier may reattempt delivery or hold the package at an authorized pickup location. Carrier identification requirements may apply. If a shipment is returned to us after failed delivery attempts or because the recipient did not collect it, the customer is responsible for the actual return and reshipment costs. If the order is canceled instead of reshipped, the refund will be handled under our Return, Refund, Exchange & Cancellation Policy.
Tracking and Delivery
Tracking information will be sent to the email address used at checkout after the carrier accepts the shipment. Tracking events are supplied by the carrier and may not update immediately.
A shipment is considered delivered when the carrier records delivery and obtains the required signature at the address on the order or at an authorized carrier pickup location. Risk of loss remains with us until that documented delivery. After delivery, the customer is responsible for securing the product.
Address Accuracy and Changes
Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, unit, business name, and access information. Contact us immediately at info@mloongbld.com if an address is incorrect.
We cannot guarantee an address change after an order is submitted and cannot change the address after the shipment has been released to the carrier. Carrier reroute, address-correction, return-to-sender, or reshipment fees caused by an incorrect or incomplete customer-provided address may be charged to the customer or deducted from an eligible refund.
Split Shipments
A computer, monitor, and accessories included in the same order may ship separately and may have different tracking numbers or delivery dates. A signature is required for each shipment unless the carrier combines them into one delivery.
Transit Damage, Missing Items, or Incorrect Items
Inspect each package and product promptly. If possible, note visible carton damage with the carrier before signing. For the fastest resolution, contact info@mloongbld.com within 48 hours of delivery, and no later than five business days after delivery, with your order number and clear photographs of:
- the outer shipping carton and shipping label;
- all sides of the product and internal packaging;
- the damaged area, if any; and
- the serial number label and all items received.
Keep all packaging until the claim is resolved. We may ask you to assist with a carrier inspection. Prompt reporting helps preserve carrier claim rights; it does not limit any non-waivable rights or valid warranty coverage available under applicable law.
Refused and Undeliverable Shipments
A refused or undeliverable shipment is not automatically treated as a free cancellation. After the merchandise is returned and inspected, we may deduct our actual outbound shipping cost, carrier return fees, address-correction fees, and other direct carrier charges from any otherwise eligible refund. An opened or used product may also be subject to the 10% restocking fee described in our Return Policy.